BILLING AND TECHNICAL SUPPORT
Common Questions
Due to the shortage of IPv4 addresses globally, we have been given a very limited supply for our network. Requests for static addressing will be handled on a case by case basis. We can not guarantee static addressing for everyone.
We currently only offer Internet services at this time.
We offer many payment methods including:
- Online Banking using your 7G account number
- Payments at the bank
- Preauthorized Debit/Credit Card
- Mail in payments
- In-person cash/debit/credit card (Due to COVID-19 restrictions, we are asking all clients to minimize the use of this option)
The fibre network is not effected by bad weather. The connection from our HQ to your home will remain consistent through any weather. There can however be issues with the lines leading into your home or problems with Wi-Fi connectivity that may be causing the problem. Please contact our technical support line at 613-827-4817.
Any payments received after the 1st day of may not be reflected on the current months billing.
The technicians’ specific duties are to supply the fibre optic lines to the individual homes, up to the Ethernet connection that brings services in to the home. Everything beyond the 7th Gen Ethernet port is the responsibility of the homeowner. The technicians may, on occasion, help with initial connections only.
The Optical Network Terminal (ONT) is the actual modem and is supplied by 7th GEN Technologies. This device is installed on the outside of a customers house. To connect a router to your ONT you simply need to connect the router to the small modular Ethernet installed on the inside of the house located around the Battery Backup.
Yes. A wireless router is required for connecting multiple Computers. The customer is responsible for purchasing a wireless router to accommodate the number of computers in the household
All of our billing is done at the beginning of the month for services used in the previous month. This bill is due on the 28th of every month. As an example, on February 1st you will receive a bill for services used in January, and this bill will be due for payment on February 28th.
Troubleshooting Your Connection
If you lose your connection to the Internet please follow these steps before contacting our 24 hour support line at (613) 827-4817:
1. If your connecting via Wi-Fi verify that your wireless router has its wireless signal turned on and your computer is connected to your network.
2. Verify that your router is connected through Ethernet to the modular jack located by the 7th Gen battery backup.
3. Ensure that the battery backup is on and the lights are green.
4. Open a browser and try to connect to a website (ie Google.com)
5. Unplug the power from your router for 30 seconds. Wait 2 minutes after reconnecting the power and check your connection again.